Account & security

About 6 minutesNo code neededUpdated July 2026

Everything about getting into Qalyb: creating your account and workspace, signing in, verifying your email, and recovering a lost password.

Accounts and workspaces

Qalyb has two layers of identity. Your account is you — a person with an email and a password (or a linked Google login). Your workspace is the shared space where agents, calls, data sources, and billing live. In the API and database a workspace is called an organization; the dashboard says workspace. They're the same thing.

The relationship is deliberately simple: each person belongs to exactly one workspace. You create yours once during sign-up (becoming its first admin), or an admin adds you to an existing one. There's no switching between several workspaces with a single login.

One workspace per person:

because of this one-to-one rule, you can't create a second workspace from an account that already has one. If you need to be somewhere else, an admin invites your email into their workspace — see Team & roles.

Create your account and workspace

Sign-up at /sign-up is a self-service, two-step wizard — the progress bar shows Account and Workspace. Email verification happens between them as a short interlude, not a numbered step.

app.qalyb.ai/sign-up

ScreenshotSign-up Account step with the two-step progress bar, email and password fields, a Continue with Google button, and a branded gradient panel

Step 1 — Account. Fill in your details, or continue with Google.

Open the sign-up page

Go to /sign-up. You'll land on the Account step.

Enter your details

Fill in your Full name, Work email, Password (at least 8 characters), and Confirm password. A mismatched confirmation or an email that already has an account is flagged right on the form so you can fix it before submitting. Prefer Google? Click Continue with Google instead and skip the password entirely.

Create the account and check your inbox

Click Create account. Qalyb sends a verification email and shows a Check your email screen. For email-and-password sign-ups you're not signed in yet — you must click the link in that email first. If it hasn't arrived, use Resend verification email, or Go back to fix a typo in the address.

Click the link in the email

You're signed in automatically and returned to the Workspace step (/sign-up?step=workspace), with a "Signed in as …" line confirming who you are.

Name your workspace

Enter a Workspace name (for example Acme Inc) and click Create workspace & build my agent. Qalyb creates the workspace, makes you its admin, and drops you at /agents/new to build agent number one.

Google sign-ups skip the email step:

Google accounts count as already verified, so the Check your email screen never appears for them — you go straight from Google to the workspace step. Google login is only offered when the workspace operator has set it up.

Joining a workspace by email domain:

if an admin has set an email domain on their workspace, a brand-new user signing up with a matching email joins that workspace as a member on first login instead of being asked to create their own. This never overrides a workspace you've already created yourself.

Sign in

Coming back? Sign in at /sign-in with your Email and Password, or click Continue with Google. On success you land on the Playground at /playground, ready to test an agent.

app.qalyb.ai/sign-in

ScreenshotSign-in card titled Welcome back with a Continue with Google button, Email and Password fields, and a Forgot password link

The sign-in screen, with Google login and a Forgot password? link.

A few things Qalyb handles for you at sign-in:

Unverified email. If your email was never confirmed, sign-in is blocked, a fresh verification link is sent automatically, and you're taken to /verify-email to finish up.
Google mismatches. If you try Google with an email that already has a password account, you're told to sign in with your password instead — the two are never silently merged.
Forgot password. The Forgot password? link takes you to /forgot-password to start a reset.

Verify your email

Email-and-password accounts must confirm their address before they can be used — it keeps your workspace tied to a real, reachable inbox. Verification is triggered automatically after sign-up, and again if you try to sign in with an account that was never verified.

The /verify-email page shows the address waiting for confirmation and a Resend verification email button for when the first message is slow or lost. Clicking the link in the email signs you in automatically and continues you to the workspace step of onboarding.

If the email doesn't arrive:

verification and other account emails come from Qalyb's transactional mail provider. If nothing shows up within a couple of minutes, check spam, confirm the address is right, and use Resend verification email. Google accounts never receive these — they're verified by Google.

Reset a lost password

Recovery is a two-page flow that never reveals whether a given email is registered — so no one can use it to probe for accounts.

Request a reset link

Go to /forgot-password (or click Forgot password? on the sign-in screen), enter your Email, and click Send reset link. You always see the same generic "Check your email" confirmation, whether or not the address has an account.

Open the link from your inbox

The email contains a link to /reset-password. It works for one hour — after that it shows a Link expired state with a button to request a new one.

Set a new password

Enter a New password and Confirm new password (at least 8 characters — a show/hide toggle helps you check them), then click Reset password.

Sign back in

You'll see Password updated with a Continue to sign in button. Use your new password to sign in.

Reset links expire in one hour:

a reset link works only once and only within 60 minutes of being requested. An expired or already-used link shows a Link expired message — just request a fresh one from /forgot-password.

Your profile and signing out

Your display name and avatar come from your account — either your Google profile image or your initials. There's currently no in-app profile or account-settings screen: while signed in you can't change your name, email, or password from a settings page. What you can do:

Sign out — from the workspace sidebar footer.
Change your password — sign out and use the /forgot-password → /reset-password flow above.

No self-serve profile editing yet:

editing your name, email, or avatar from inside the dashboard isn't available today. To change a password, use the forgot/reset flow. Workspace-level changes — renaming the workspace, inviting teammates, assigning roles — live in Team & roles and are admin-only.

Security at a glance

A short summary of how Qalyb protects accounts:

Control	Behaviour
Email verification	Required for email-and-password accounts before any session is created.
Password length	Minimum 8 characters, enforced at sign-up and on reset.
Reset link lifetime	One hour, single use; expired links prompt a new request.
Account privacy	The forgot-password flow answers identically whether or not the email exists, so no one can probe which addresses are registered.
Google sign-in	Optional social login; only offered when the operator has configured it. Treated as pre-verified.
Roles	Two roles per workspace — admin and member — gate who can change channels, billing, team, and more.

Was this guide helpful?

← Previous

Billing & credits

Best practices