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Use cases

One platform, every customer job

From the first hello to a resolved request, Qalyb agents handle the conversations that fill your inbox and ring your phones — day and night, in Arabic and every language your customers speak.

Customer support

Resolve tickets around the clock with answers grounded in your own help center — across every channel.

  • Instant answers from your docs
  • Creates & updates tickets
  • Escalates with full context

Sales & lead qualification

Greet every inbound lead, qualify in seconds, book the meeting, and sync it straight to your CRM.

  • Qualifies inbound 24/7
  • Books meetings on your calendar
  • Creates deals in your CRM

Appointment booking

Fill your calendar automatically — the agent books, reschedules, cancels and reminds, with live two-way sync.

  • Two-way calendar sync
  • Reschedules & cancels
  • Sends reminders

Orders & delivery

Handle order status, returns and refunds end-to-end through your commerce tools — no agent required.

  • Live order & delivery status
  • Processes returns & refunds
  • Keeps the customer updated

Outbound campaigns

Reach customers at scale with voice and messaging — reminders, follow-ups and surveys that actually get answered.

  • Appointment & payment reminders
  • Re-engagement & follow-ups
  • Surveys & feedback

After-hours & overflow

Never miss a conversation again. Cover nights, weekends and call spikes, then hand off warm when your team is in.

  • 24/7 coverage
  • Absorbs call & chat spikes
  • Warm handoff during hours
Industries

Built for customer-facing teams

Wherever customers reach out, Qalyb meets them — trusted by operations and CX teams across the GCC and beyond.

E-commerce & retailHealthcare & clinicsReal estateFinancial servicesHospitality & travelLogistics & delivery

See it on your own use case

Spin up an agent for your exact workflow in minutes — free to start, no credit card.