Confirm every COD order. Answer every WISMO.

Qalyb verifies cash-on-delivery orders before dispatch, answers “where’s my order?” instantly, and recovers abandoned carts — on WhatsApp, chat and voice.

No credit card required5-minute setup80+ languages
Plugs into the tools you already run
shopifywhatsappinstagrammessengergmailslackwordpress+200 more
E-commerce & Retail
✓ COD confirmed — order #4821
Address verified · dispatched

The problem

Fake COD orders burn margin

Unconfirmed cash orders come back as costly returns — RTO eats your profit.

Support drowns in “where’s my order?”

The same tracking question, a thousand times a day, at the cost of real support.

Seasonal spikes break the team

Black Friday and Ramadan triple your volume — you can’t triple your staff.

Inbound

Every call and chat, answered

Instant order-status answers
WISMO answered on WhatsApp and web chat straight from your order system.
Product & sizing questions
Availability, sizing and store info answered from your catalog; complex cases hand off to a human.
Returns & exchange intake
Policy explained, request started, ticket created — without an agent.
Complaint capture & escalation
Sentiment-aware escalation gets angry customers to a human fast.
Outbound

Follow-ups that run themselves

COD confirmation before dispatch
Address and intent verified by call or WhatsApp — fake orders die before they ship.
Abandoned-cart recovery
A well-timed WhatsApp nudge, with a code when you want it.
Delivery coordination
Time windows confirmed, reschedules captured, directions collected.
Win-back & restock alerts
Lapsed buyers reactivated; new collections announced to past customers.

Meet your customers on all 8 channels

One agent, one knowledge base — live on voice, chat and every messaging app your customers already use. Context follows the conversation across channels.

Voice widget
Web chat
Phone
WhatsAppComing soon
Telegram
InstagramComing soon
MessengerComing soon
Email

It doesn’t just answer — it acts in your systems

Connect your CRM, helpdesk, calendar and commerce stack. Qalyb updates tickets, books appointments and edits records — end to end, with 200+ ready integrations.

Ticket updated
Created, updated and closed in your helpdesk — team notified
Appointment booked
Slot confirmed on your live calendar
Record updated
Lead qualified and assigned in your CRM

Live in three steps

01
Connect your knowledge
Point Qalyb at your website, price lists and policies — it learns your business in minutes.
02
Pick your template
Start from a ready agent template with the inbound and outbound tools preconfigured.
03
Go live everywhere
One agent on voice, WhatsApp, web chat and Instagram — same knowledge, every channel.

Sounds human. Switches language mid-call.

One agent, fluent in 80+ languages — it follows the customer, not a script.

Play sample call
English · Arabic · Spanish
English · Arabic · Spanish
العربية
وين طلبي؟ رقم الطلب ٤٨٢١
العربية
طلبك مع المندوب الآن ويوصلك اليوم بين ٤ و٦ مساءً. تبغى أرسل لك رابط التتبع؟
English
Yes please. Also can I change it to card payment?
English
Done — payment link sent on WhatsApp, and your COD is switched to prepaid. Tracking link is on its way.
Human handoff with full context, always one tap away.
What good looks like
−35%
RTO / COD returns*
80%
of WISMO deflected*
+12%
carts recovered*
24/7
support at peak season
*Illustrative targets — replace with your pilot data.

Built for every market you serve

Fluent in 80+ languages

Native-quality voice and text in English, Spanish, Arabic, Hindi and more — it switches mid-sentence to match the customer.

One agent, every channel

Voice, WhatsApp, web chat, Instagram and email from a single configuration and knowledge base.

Inbound and outbound

Answers every call and chat — and runs the follow-up campaigns most platforms leave to you.

“Won’t it sound robotic?”

Listen to the sample above. Qalyb speaks naturally in your customer’s own language, handles interruptions, and reads tone — frustrated customers reach a human fast.

“Is it hard to set up?”

No. Pick the template, connect your website or docs, and you’re live on voice and WhatsApp the same day — no engineers needed.

“What about our data?”

Full transcripts of every conversation, role-based permissions, and human handoff with context. You see everything the agent does.

“COD confirmations alone cut our returns by a third. The cart recovery revenue is pure upside.”
Placeholder — D2C founder
Riyadh (pilot customer quote to come)

Common questions

Does it work with Shopify, WordPress, Salla and Zid?

Yes — the Shopify app and the WordPress plugin put the agent on your store or site in minutes with no code, and Shopify and Salla add live order, tracking and catalog answers. Zid and WooCommerce order sync are on the roadmap.

How does COD confirmation work?

New COD orders trigger a call or WhatsApp verifying address and intent; unconfirmed orders are flagged before dispatch.

Can it handle Black Friday and Ramadan volume?

Yes — the agent scales to thousands of simultaneous conversations with no queue and no extra headcount.

What about angry customers?

Sentiment triggers an instant human handoff with the full conversation attached — the customer never repeats themselves.

Put an AI agent to work today

Launch your first voice or chat agent in minutes. No credit card required.